I can’t tell you in detail how it came about back then, because I wasn’t on board at the time. But I do remember that we found itdesign through a recommendation. itdesign has developed tremendously over the last 12 years: Today, no one can come close to what your team is doing. I know implementations that were done with other partners, but itdesign does a really great job.
I always like to use the following argument when I talk to people who are interested in Clarity: itdesign has an idea about how Clarity works inside and the direction in which certain topics are developing. This allows you to give us, as the customers, tips on what is not worth pursuing at the moment and how topics could be implemented differently. This gives itdesign a big advantage over others, and everyone who works with you ends up benefitting.
What I particularly appreciate about the partnership is the way we work together. Your approachable and technically skilled Management convince through impressive know-how and partnership. When the Senior Management talks to each other, some topics are simply able to be conveyed differently. That has helped us at that level from time to time.
Last but not least, with my main contact Ralf, I have someone on hand with whom I can connect on a human level. I often sit down with Ralf, and we find a solution very quickly, just like in “pair programming”. Thanks to the intensive collaboration, I am now in a position to develop topics in Clarity independently and to assess implementation and realization topics in a completely different way.