I was not on board at the time, so I do not know the details, but to my knowledge, we found itdesign through a recommendation. itdesign has evolved tremendously over the last 12 years and today no one even comes close to what your team is doing. I’ve been involved in implementations with other partners, but itdesign’s implementation has been the best.
When I talk to people who are interested in Clarity, I make the following argument: itdesign knows how Clarity works and in which direction topics are developing. This gives itdesign the ability to provide us (the customers) with tips and make better decisions on how to implement specific topics. As a result, it gives itdesign a competitive advantage over others, and benefits everyone who works with you.
What I value most about the partnership is the way we work together. Your approachability and technically savvy management team have impressed us with their expertise and partnership. Specific topics are easily communicated during discussions with upper management. Communicating on that level has also helped us.
Last but not least, with my main contact Ralf, I have someone on hand with whom I can connect on a human level. I often work together with Ralf, and we quickly find a solution in a kind of ‘pair programming.’ Because of the intensive collaboration, I can develop topics in Clarity independently and assess the implementation in a completely different way.