Support and Operational Services for Clarity PPM

We provide you with support concerning the ongoing operation of your application so that everything runs smoothly at all times.

itd SysCheck

We Provide You with a Future-Proof System

With the itd SysCheck, we put your system to the test. Trained specialists examine the current status of your application and its supporting infrastructure. We point out any potential weak points and provide you with concrete recommendations for short-, medium-, and long-term measures. We also look at the system with a view to future version upgrades.

  • Examination of your application and infrastructure
  • Report with noted vulnerabilities
  • Recommendation of concrete measures

Application Management

We Further Develop Your Clarity PPM

We will find a solution that satisfies all of your requirements. Starting with an analysis of your requirements as per the specification provided by experienced PPM consultants, we plan the implementation as part of our software development, coordinate the deployment, and support you with testing. We proceed according to a defined project management method with agile procedures.

  • Analysis of requirements and specification
  • Implementation and deployment coordination
  • Support with testing

itdesign takes care of Versicherungskammer Bayern's Clarity application management. This allows us to ensure smooth operation and focus on important internal projects.

Martin Degener-Koziol

Head of Department, Versicherungskammer Bayern

In consultation with the relevant department, we decided on external hosting and application management with itdesign. Our internal IT can then focus on other strategically important tasks. We have also found that with an external service provider, user requests can be highly prioritized. Additionally, the system is always up to date, and we can take advantage of all the new features.

Andrea Obernolte

Process Owner, SGL Carbon GmbH

Support and Help Desk

We Are There for Your Users

During the day-to-day use of software, questions about how to use certain features might come up or errors occur that may require experienced expert analysis and solutions. Our support team in Germany will answer your Clarity PPM (CA PPM) questions and address problems of all kinds in either English or German.

  • 2nd-level support: We analyze and document errors, create fixes or workarounds, and put them into operation.
  • 3rd-level support: If the cause of the error lies in the code of the standard tool, we delegate the task to the software development department of CA Technologies, a Broadcom Company.

Do you need immediate support?

Go to customer support

We Are a CA Premier Support Partner

Our certified support staff employees have been awarded the highest support partner level by CA Technologies, a Broadcom Company, and they resolve up to 90% of the tickets themselves. As a Premier Support Partner, we enjoy a number of benefits that we bring to bear for your success.

itdesign ist Premier Support Partner für Clarity PPM
  • Utilization of reference architectures directly from the manufacturer
  • Access to the Support Knowledge Base
  • Preferred technical support and the option of speaking to a higher support level directly
  • Better training courses through partner specializations
  • Access to manufacturer-specific training
  • Regular coordination rounds between itdesign and the manufacturer
  • Direct access to higher escalation levels, if required
  • Certified support staff employees (CA Certified Professionals)
  • The fastest possible solution to the problem via internal ticket rating

Operational Support

We Ensure That Your Business Operates Smoothly

Regardless of whether you operate your system internally, with an external service provider, or in the cloud, we will support you by handling administration and maintenance. In addition to ensuring a high level of system availability, we ensure that you receive a version update at least once a year, so that you always get secure and reliable manufacturer support.

  • Administration and Maintenance
  • Smooth operation and availability
  • Regular version upgrades

We Gladly Support You!

With our support and operations services for Clarity PPM, your system will run smoothly at all times. Let me know how we can support you.

Contact us now

I Look Forward To Your Message!

Tim Bauer

Circle Lead Operation & Support

+49 7071 3667 60
ppm@itdesign.de

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