With the itd SysCheck, we put your system to the test. Trained specialists examine the current status of your application and its supporting infrastructure. We point out any potential weak points and provide you with concrete recommendations for short-, medium-, and long-term measures. We also look at the system with a view to future version upgrades.
We will find a solution that satisfies all of your requirements. Starting with an analysis of your requirements as per the specification provided by experienced PPM consultants, we plan the implementation as part of our software development, coordinate the deployment, and support you with testing. We proceed according to a defined project management method with agile procedures.
During the day-to-day use of software, questions about how to use certain features might come up or errors occur that may require experienced expert analysis and solutions. Our support team in Germany will answer your Clarity PPM (CA PPM) questions and address problems of all kinds in either English or German.
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Our certified support staff employees have been awarded the highest support partner level by CA Technologies, a Broadcom Company, and they resolve up to 90% of the tickets themselves. As a Premier Support Partner, we enjoy a number of benefits that we bring to bear for your success.
Regardless of whether you operate your system internally, with an external service provider, or in the cloud, we will support you by handling administration and maintenance. In addition to ensuring a high level of system availability, we ensure that you receive a version update at least once a year, so that you always get secure and reliable manufacturer support.
With our support and operations services for Clarity PPM, your system will run smoothly at all times. Let me know how we can support you.
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