Frequently Asked Questions (FAQ) about Clarity
We have collected your questions and answered them.
Target Group and Customers
Which industries, companies and departments use Clarity PPM?
The use of Clarity PPM is not limited to specific industries. The software is used by customers in every industry. There are also no restrictions with regard to the departments at the company. Clarity PPM is used for IT projects as well as in areas such as research and development, sales, marketing, and all other business units.
How big does a company need to be for it to make sense to use Clarity PPM?
Clarity PPM is the right solution for medium-sized and enterprise-class companies. Whether or not it makes sense depends on the individual case. The number of future software users and the projects that are to be mapped in the system provide some level of general guidance. Experience shows that Clarity PPM makes sense when there are more than 50 users and 50 projects. There is no upper limit. The largest system in use to date has more than 100,000 users.
How does Clarity PPM differ from comparable solutions on the market?
With Clarity PPM, you get all the features that you need for your operational and strategic project and portfolio management in one software package. Thanks to its individual configuration options, it can be optimally adapted to the needs of your company. The modern user interface and interactive communication options increase the level of user acceptance and facilitate the change process. Clarity PPM is continuously being developed, and it has been a market leader for many years. This has also been confirmed by independent analysts, including Gartner, IDC, Forrester, and LeBihan.
Licensing and Purchase
How much does Clarity PPM cost? What licensing models are available?
The price depends on the number of users, the types of access rights they need, and the desired operating model (SaaS or on-premise). Licensing for Clarity PPM takes place through so-called named user licenses. There are three distinct user groups: Full Function Users (access to all functions), Restricted Users (restricted access), and View-Only Users (read access with some write privileges). You can buy or rent licenses for Clarity PPM.
How can we get licenses for Clarity PPM?
You can purchase licenses through selected partners (Tier 1 partners) of the manufacturer, CA Technologies, a Broadcom Company, such as itdesign. As the largest Tier 1 partner in Europe, we are at your disposal to answer any further questions you may have about licensing. In addition to purchasing, you also have the option of renting licenses.
Implementation and Change
Can we test Clarity PPM and get an overview of it with no obligations?
We will provide you with a test version on request. We recommend that you join us for a short phone call beforehand to determine whether Clarity PPM suits your requirements. We would be happy to join you for your first look of the tool in a live demo.
Is it possible to use just individual modules of the Clarity software package?
Clarity includes a number of different features. However, you only use the modules that you really need. The nice thing is this: All modules are already included in your license. So you can start with the features that are most important to you and expand your system at a later point in time. This structure ensures the long-term success of the software at your company, because Clarity can adapt to meet your needs as your organization grows.
How long does it take to implement the software?
The time needed for the implementation stage depends on the needs of your company. With the itd Quick Start software implementation method, Clarity can be deployed within just six weeks. You get to take advantage of existing best practice packages and standard features.
You can achieve a higher degree of flexibility and cover your specific requirements when you use the itd SIM (Secure Implementation Method) implementation method. It typically takes several weeks to implement, but the actual amount of time depends heavily on your requirements. We create a realistic schedule on the basis of a joint workshop where we articulate your requirements.
How are customers trained to use the software?
The goal is that you successfully implement the software at your company and use it as efficiently as possible. Users, application managers, and administrators can be trained accordingly to make sure this happens. A train-the-trainer training course is recommended, as this will enable you to train new employees and users in the software yourself. Depending on your needs, these training courses can take place at your premises, at our premises in Tübingen, via a web session, or as a video.
Hosting, Operation and Support
What are the available operating models? Is on-premise possible? Is Clarity PPM available as Software as a Service (Saas)?
We distinguish between three possible operating models: itd SaaS, CA SaaS, and on-premise. If you prefer an on-premise solution, we can install Clarity PPM directly on your server. If you want to operate the software in the cloud, you have the option of using the application directly via itdesign (itd SaaS) or via the manufacturer (CA SaaS) as a SaaS solution. With itd SaaS, you can combine the benefits of a SaaS and an on-premise solution, since we will also handle the technical support for and optimization of your software.
What is itd Clarity SaaS?
As part of the itd SaaS offer for Clarity, we take over the hosting and application management of your system. You thus receive the all-round carefree package and can rely on your system functioning reliably and your data being secure at all times.
Where will our data be stored if we opt for a SaaS solution?
You have two options for using Clarity PPM as a SaaS solution. If you select itd SaaS, we will install your Clarity PPM at a German data center of your choice, such as, for example, at an Amazon Web Services (AWS) facility, and you will receive support directly from itdesign. With CA SaaS, your system is hosted by the manufacturer CA Technologies, a Broadcom Company, at a German data center in the Google Cloud Platform (GCP).
We already use Clarity and want to change our hosting service provider. What can we do?
As an all-round partner for Clarity, itdesign takes over the hosting and application management for your system. Your advantage: We have decades of experience with both the Clarity application and the appropriate infrastructure. Thus, you get a single reliable and competent partner for all concerns regarding your Clarity system.
We want to move our existing On-Premise-Clarity into the cloud. What are our options?
We would be happy to accompany you on your way to the cloud. With our Clarity SaaS offer, you get everything from a single source: hosting and application management in an all-round carefree package.
Who provides support and maintenance for our system?
As a CA Premier Support Partner, our itdesign support team in Germany can provide you with support regarding various kinds of Clarity PPM questions and problems in either English or German. This includes 2nd level as well as 3rd level support. We will also ensure the smooth operation of your software and take care of maintenance. If required, we can also take care of the application management of the system.
Is Clarity PPM developed on a continuing basis? How often are upgrades released?
Every quarter, the manufacturer, CA Technologies, a Broadcom Company, publishes a new release of the software with extended features. However, you can decide for yourself whether and when you want to use a new version. We will inform you on our news blog when a new version is available and which new features can be found in the respective release.
How stable is the performance of Clarity PPM with large numbers of users?
Clarity PPM can easily handle any number of users, and it is extremely scalable. Even with 100,000 users in the system, the software continues to run at a high level of performance.
Partners and Community
How does the service provider (itdesign) guarantee information security? Is itdesign ISO certified?
The security of your information is particularly important to us. We have even put it in writing. That is why the itdesign SaaS solution for Clarity PPM has been certified according to ISO/IEC 27001:2013 since August 2019.
Is there a user community for Clarity PPM?
In Germany, Austria, and Switzerland, there is a very active user group for Clarity PPM that is independent of any service provider. Users from various industries and companies exchange best practices, experiences, and tips with one another at regular meetings.
The Clarity Community also meets at the itdesign PPM Conference once a year for two days. This event thrives on exchanges between customers, partners, the manufacturer, and itdesign. Other than the popular evening event, the program also consists of practical lectures, workshops, and the product roadmap.
Can I directly contact the manufacturer, CA Technologies, a Broadcom Company?
CA Technologies, a Broadcom Company, holds various web sessions where customers can ask questions, request features, leave feedback, and download release previews. These events provide you with the opportunity to regularly and directly communicate with Clarity PPM product managers and express your wishes and suggestions.
For Comprehensive Project and Portfolio Management
- Maximum Configurability
- Comprehensive Range of Features
- Reporting and Business Intelligence
- Acceptance Thanks to User Friendlines
- Agile or Classic Project Management
- Long-Term Investment Security